1. About Our Services

Question 1: What services do you provide?

We offer a one-stop solution for product sourcing, labeling, quality inspection, warehousing, and international shipping.

Question 2: Can you help source and ship products from China?

Yes. We can help you find reliable suppliers, source products, consolidate goods from different suppliers, and arrange shipping to your destination.

Question 3: Which countries do you cover?

Our shipping coverage includes the United States, Canada, Mexico, the United Kingdom, the European Union, Australia, the Middle East, and Southeast Asia.

Question 4: Do you provide labeling and repackaging services?

Yes, we can provide Amazon FBA labeling, barcode affixing, and repackaging services according to your requirements.

Question 5: Do you provide door-to-door delivery service?

Yes, we offer DDP (Delivered Duty Paid) and door-to-door service for most destinations.

2. Pricing and Payment

Question 1: How are shipping costs calculated?

Prices depend on weight, volume, shipping route, and service type (sea, air, or express).

Question 2: Are there any hidden fees?

No. All fees will be clearly listed in the quotation before shipment.

Question 3: What payment methods do you accept?

We accept bank transfer (T/T), PayPal, and other secure payment methods.

Question 4: Can I get a quote before order confirmation?

Of course. Please provide your product details and destination, and we will provide a detailed quote.

Question 5: Do you offer bulk shipping discounts?

Yes. We offer discounts based on order quantity for existing and bulk customers.

3. Shipping and Delivery

Question 1: How long does shipping take?

Air freight/express typically takes 7-12 business days, and sea freight takes 25-40 days, depending on the route.

Question 2: Can I track my shipment online?

Yes. We will provide a tracking number, and you can check for updates on 17track.net or the carrier's website.

Question 3: What if my goods are delayed or lost?

If you have purchased insurance, our team will assist you in locating your goods and applying for compensation.

Question 4: Do you handle customs clearance?

Yes, we will assist you with customs documents and clearance procedures at both the origin and destination.

Question 5: Do you provide insurance?

You can purchase insurance as needed to cover the loss or damage of your goods.

4. Packaging and Compliance

Question 1: How do you pack batteries or sensitive items?

We use UN-certified packaging and comply with the safety standards of the International Air Transport Association (IATA) and the International Maritime Dangerous Goods Code (IMDG).

Question 2: Do you comply with international transport regulations?

Yes. All goods comply with relevant import/export and dangerous goods transport regulations.

Question 3: Can you provide compliance documentation?

Yes, we can provide invoices, packing lists, and export customs declarations.

Question 4: Do you support labeling services for e-commerce platforms (Amazon, TikTok, etc.)?

Yes, including Amazon FBA labels, SKU labels, and outer carton barcodes.

Question 5: Can I customize packaging?

Yes, we can provide customized packaging and brand promotion services according to your requirements.

5. Contact Information and Support

Question 1: How can I contact you quickly?

Email: info@procshipcn.com

WhatsApp: +86 138 2323 4595

Question 2: What information is required when submitting an inquiry?

Please provide the product name, total quantity, unit price, destination postal code, and your preferred shipping method (air/sea/international express).

Question 3: Do you provide after-sales support?

Yes. We will track your goods until delivery and provide after-sales support when needed.